Refund policy
Eligibility
- You have 14 days from when you receive your order to request a return.
- Returned products must be unworn, unused, with all original tags and packaging intact.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Non‑returnable items
- Items marked “Final Sale”
- Gift cards
- Digital downloads
Return Process
- Email us at returns@spinstersrow.com within 5 days with your order number and reason for return.
- We’ll reply within 48 hours with a return shipping address.
- Ship the item back within 7 days after receiving the address.
Shipping Costs
- You are responsible for return shipping costs unless the item is defective or not as described—then the supplier covers it.
- Original shipping charges are non‑refundable.
Refunds & Credits for Kadin's Library, Violet Bellflower's Spiritual Salon, Ollie & Ike's Curiosities, The Emerald Door Haberdashery, and Tuck & Bow Emporium
- After receiving and inspecting your return, we'll process your refund within 5 business days to the original payment method.
- You’ll receive a confirmation email once complete.
Exchanges
- Not available currently. It's fastest to return the order, await a refund, and place an order for the product desired.
- For defective items, contact us and we’ll arrange a replacement or full refund.
Damaged/Defective Items
- If the item arrives defective or doesn’t match its description, email us within 5 days and we’ll either cover return shipping or offer a refund/replacement
Refunds & Credits for Spinster's Society
All the products in Spinster's Society are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.
However, in case of a damaged product or a manufacturing error, Spinster Society offers a free reprint or a refund if you contact us within 5 days of product delivery. Please get in touch with our team at returns@spinstersrow.com for assistance.